We are here to help!

Please call or email our customer service center if you have any questions or you need help placing your order
We are available Monday thru Friday from 8:00am to 5:00pm EST


866-445-9196
[email protected]


ADDITIONAL INFORMATION


Shipping & Delivery
Apparel and Hats may be in stock or produced-to-order. We make every attempt to keep adequate inventory for each item on the store. If the item you order is out of stock, or your order contains apparel and hat items that are produced-to-order AND in-stock, we will ship your order once we have all items available. To-Go Bags are generally in stock at all times, and will ship immediately. Promotional Items are all produced-to-order. Promotional Items have a production time of approximately 5-10 business days, and will arrive in a separate shipment. Depending on where you are located, the shipping time can range between 1 and 7 business days. We generally ship via UPS.
Privacy & Security
We take your security and privacy VERY seriously. We do not (and never will) share your personal data with anyone, except for those who may need it to fill your orders (i.e. a vendor needing your address to ship you some products) In addition, we use the highest internet security to ensure a safe web transaction.
Returns & Replacements
We want you to be happy with the items you ordered. If your items are defective in manufacturing or production or the items you received were not what you ordered, we will be happy to replace the items for you. We are unable to accept returns of custom-decorated items for any other reason.
Payment, Pricing & Promotions
Payment is required upon checkout from the online store in the form of a valid credit card. Pricing may change at any time and without warning. Promotions are offered as an incentive. Generally, promotions, coupon codes and other discounts may not be combined, unless otherwise noted.
Viewing Orders
You may view your order and its progress at any time by logging into your account.
Updating Account Information
You may log in to your account at any time to update your account information, including your billing and shipping addresses, passwords and newsletter subscriptions. You can also see your order history and order progress from your account.



PitaPitGear.com
4560 36th Street
Orlando, FL 32811